2. Information collection and use
2.1 For a better experience, while using our Services, we may require you to provide us with certain personally identifiable information, including but not limited to first name, last name, mobile number, email address and date of birth.
Verifying your identity and assisting you if you forget your security personal identification number (PIN);
Providing you with goods and services that you have requested;
Dealing with your requests, enquiries, complaints, or other customer care-related activities;
Occasional marketing of special offers, promotions, or competitions;
Analysing information in an anonymised aggregated form, such that you will not be personally identifiable;
Complying with any legal obligations or any other purpose authorised by you.
2.3 You have the right to request the details of your personal information held by us, and to request any correction to that information.
Your personal information can be updated by you in the ‘About me / Profile details’ section of the app.
Head to the main menu of the app, go to ‘About me’ and then ‘Profile details’. Simply enter your new mobile number – you’ll then get a verification code sent to your new mobile number to confirm it’s yours. Your Waitomo Moolah balance, and everything else linked to your profile (including your linked payment card), will be transferred to your new number and you’re good to go.
2.4 If you change your mobile number within the app, all details of your personal information held by us (including your linked payment card) will be transferred to your new number.
2.5 You can remove the app from your mobile device at any time by deleting the payment card linked and then deleting the app from your device. If you would like us to remove your registered details from our database, please contact us via the ‘Contact us’ section of the app, emailing us at firstname.lastname@example.org or call us on 0800 922 123.
3. Log data
3.1 We want to inform you that whenever you use our Services, in a case of an error in the app we collect data and information (through third-party products) on your phone called log data.
3.2 This log data may include information such as your device internet protocol (IP) address, device name, operating system version, the configuration of the app when utilising our Services, the time and date of your use of the Services, and other statistics.
4.1 Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.
4.3 You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of the Services.
5. Service providers
5.1 We may employ third-party companies and individuals for the following reasons:
To facilitate our Services;
To provide the Services on our behalf;
To perform Services-related services; or
To assist us in analysing how our Services are used.
5.2 We want to inform users of these Services that these third parties have access to your personal information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
6.1 We value your trust in providing us with your personal information. We strive to comply with the highest commercially acceptable means of protecting your data. But remember that no method of transmission over the internet, or method of electronic storage is 100 percent secure and reliable, and we cannot guarantee its absolute security.
7. Links to other sites
7.1 The Services may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us.
7.2 Therefore, we strongly advise you to review the privacy policies of these websites. We have no control over, and assume no responsibility, for the content, privacy policies, or practices of any third-party sites or services.
8. Children's privacy
8.1 These Services do not address anyone under the age of 18. As we do not collect date of birth details, we do not knowingly collect personally identifiable information from children under 18.
8.2 In the case we discover that a child under 18 has provided us with personal information, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can complete necessary actions to remedy this.
10. Essential contacts
10.1 You can contact us by using the ‘Contact us’ section of your mobile app.