Questions? Look here

Want to know more about Waitomo?

Who is Waitomo?

100-percent Kiwi, third-generation, family-owned and operated, Waitomo's been proudly fueling Kiwis for over 75 years.

Where are your sites located?

Our fast-expanding network stretches from Paihia in the north, and as far south as Gore.

Our Fuel Stops cater to all types of commercial vehicles, with large forecourts, 24/7 pay n' pump terminals and specialist vapour recovery technology.  Many of our Diesel Stops also operate 24/7.

Find your nearest Waitomo here.

What payment options are available?

Payment options at our Fuel Stops vary depending on the site, and include: Waitomo Fuel Card, EFTPOS, Visa, MasterCard, Amex, CardSmart and FarmSource.

Plus, contactless payment is available with our Waitomo and Waitomo Commercial app.

Check out our Fuel Stop Finder for cards accepted at each site.

Do you accept Mobilcard?

Mobil determines what payment options are available at Mobil sites.  A few of our sites accept Mobilcard, but the majority of our Fuel Stops do not.

My bank accounts showing $150 payment, but I didn't fill up that much?

Our sites are unmanned, so your bank applies a pre-authorisation as a pending transaction.  This is held by your bank, not Waitomo.

Once your bank processes your transaction, the temporary hold will be released back into your account, and the amount for your fuel purchase will remain.

This process can take from 3-10 business days, depending on your card issuer.

To reduce the hold from the default $150 'fill' amount, pre-select the pump for a lower amount.

We recommend you contact your bank's Merchant Service Department and ask them to process your transaction and release the hold back into your account.

Why can you charge lower for fuel than your competitors?

We offer our low Waitomo price because we're a low-cost operator.  Our overheads are low - we don't have big head offices, or offer other retail services like food and coffee. 

What fuel do you offer?

We supply Unleaded 91, Premium 95 and Diesel, with GoClear (Diesel exhaust fluid) available at select sites.

Check out our Fuel Stop Finder to see fuel types available at each site.

What's your current price for fuel?

Our price is displayed on our price signs.  Or, you check fuel prices anywhere in the country via Gaspy.

What is the Waitomo price?

We bring competition and choice to Kiwis where we operate.

We deliver our everyday low Waitomo price.  This is the fairest price we can offer, while ensuring our business remains sustainable.

Do you add anything to your fuel so you can charge us less for it?

Our fuel is supplied by Mobil and then delivered to Waitomo customers at our everyday low Waitomo price.

We don't blend any ethanol or other additives into our fuel.

What are your Wash and Glow carwashes?

Our Wash and Glow carwashes are touch-free, using only soap, water and air, and no brushes, meaning they're better for vehicles.

Our Wash and Glow carwashes are designed to look like our very own 'glow worm cave' so look pretty cool.

Want to know more about our wicked Waitomo app?

Where can I download the 'appiness?

You can download via the Apple or Google Play stores.

What is the Waitomo 'appiness?

Our wicked app is packed with heaps of cool features you're gonna be chuffed about, including:

  • Contactless payment from your vehicle - link a card, select your pump and fuel grade from your vehicle and get pumping.
  • Earn koha the more you spend - each time you spend $20 or more you'll unlock the chance to spin to win and by banking every buck you spend in a calendar month to reach $150, $300 or $450 you'll unlock a scratchie for your chance to win even more.
  • Share the love with gifting - gift Waitomo Moolah to your mates and whānau in need of a tank top-up (like an e-gift card).
  • Find your nearest Waitomo - a map or list view showing our expanding network of Fuel Stops available for paying from your vehicle.

What is Waitomo Moolah?

Waitomo Moolah is dollars that can be spent on your next in-app purchase at a Waitomo Fuel Stop.  There's two ways to receive Waitomo Moolah:

  • As a koha or gift from your whānau or a mate, when they purchase Waitomo Moolah for you as an e-gift card.
  • As a koha, reward or prize from Waitomo when you make an in-app purchase at a Waitomo Fuel Stop and unlock a spin or scratch to win.

All Waitomo Moolah earned or gifted to you is shown in your balance on the home screen.  Available Waitomo Moolah is auto-redeemed when you make an in-app purchase so you won't lose it or forget to redeem it.

I gifted someone Waitomo Moolah - how will they know?

When you gift a mate or whānau Waitomo Moolah, the lucky recipient will receive a notification via their device.  If they already have the Waitomo app download, then the gifted Moolah will appear in their Waitomo Moolah balance.

If they don't have the app yet, not worries.  They'll get a SMS notification with a link to download the app.  As soon as they register, the Waitomo Moolah will appear in their Moolah balance.

How do I change my phone number, email address or card details?

Simply head to the main menu of the app and update your profile in 'My account' or card details in 'Payment methods'.

Need more help on what the Waitomo 'appiness has to offer?

Check out our handy how-to videos on all our app has to offer here.

Want to sign up to be a Kiwi fueled by Kiwis?

Who can apply for a Waitomo account?

If you're GST-registered, you can apply for an account to get Waitomo Fuel Cards or fuel deliveries.

What pricing will I receive?

Pricing is determined by your Account Manager, based on fuel usage.  You'll never pay more than your tailored commercial rate, or pump price - whichever is best.

How do I order Waitomo Fuel Cards?

If you're a new customer, you can open an account and apply for your Waitomo Fuel Cards.

If you're an existing Waitomo customer, you can order additional cards via our online customer portal.

Where is your network?

Our network of more than 95 Fuel Stops and Diesel Stops stretches from Paihia in the north to Gore in the south.

Check out our Fuel Stop Finder for full details of our opening hours and products available at each site.

Where do your trucks deliver?

  • Our mini-tanker service is available in Auckland and Waikato.
  • Farm deliveries operate in Waikato and Bay of Plenty.
  • Bulk deliveries are available in select areas of the North Island.

What services do you offer?

To keep our commercial and farming customers moving, we offer total fuel solutions:

  • Bulk fuel supply.
  • Commercial onsite and farmtrade supply.
  • Fuel storage solutions.
  • Waitomo Fuel Cards.

What products are available?

We supply Unleaded 91, Premium 95 and Diesel, with GoClear (a diesel exhaust fluid) available at selected sites.  Also, EV charging units and our Wash and Glow - a touch-free carwash. 

Our Auckland mini-tanker team can supply industrial kerosene too.

You can check-out our fuel MSDS's here.