Registration
Q. Where do I find/download the app?
Q. How does it work?
Q. Do I have to link a payment card to use the app?
Q. Are my card details secure?
Q. How do I change my password or profile details?
Q. I don’t want to use the app anymore. How do I remove it?
If we have not met your expectations, please give us a chance to rectify the issue. Send us a message through the ‘Contact us’ section in the app or call us on 0800 922 123.
Making a purchase
Q. What’s an in-app payment?
Q. How do I make an in-app purchase?
Q. What’s my transaction history?
Q. I need a receipt. How do I get one?
Q. Where can I use the app for in-app purchases?
Q. Can I load more than one payment method?
Q. What if I get a new mobile number?
Thanks from Waitomo
We’re proud to be Kiwis fueling Kiwis like you. We know you have a choice about where to fill up, so as a mihi (thanks) from the Waitomo Team for your support, we offer you the opportunity to SPIN or SCRATCH to win when you make in-app purchases at our Waitomo Fuel Stops.
Q. What is SPIN to win?
Q. What is SCRATCH to win?
Q. How do I know when I qualify for SCRATCH to win?
Q. What happens at the end of each calendar month if I haven’t reached the SCRATCH to win qualifying balance?
Q. What can I win by using the SPIN to win or SCRATCH to win features of the app?
Q. How do I claim a prize won via the app?
Q. I’ve been sent a voucher, but I didn’t win a prize. What’s this for?
Waitomo Moolah
Q. What is Waitomo Moolah?
- As a koha or gift from a whanau or family member, when they purchase Waitomo Moolah for you as an e-gift card. You can purchase, gift and redeem these e-gift cards, all within the app.
- As a koha, reward or prize from Waitomo, when you make a purchase at a Waitomo Fuel Stop using the app. See section 3 – Thanks from Waitomo.
All Waitomo Moolah earned or gifted to you and yet to be redeemed is shown in your Waitomo Moolah balance, which you’ll find at the top of the ‘Home’ menu in the app. Waitomo Moolah is auto-redeemed when you make an in-app purchase so you won’t ever lose it or forget to redeem it.
Q. How do I buy Waitomo Moolah to gift to whanau or friends?
Q. How do I redeem Waitomo Moolah gifted to me?
Q. Do I need to link a payment card to make a purchase using my gifted Waitomo Moolah?
Q. When does my Waitomo Moolah expire?
Q. I gifted someone Waitomo Moolah - how will they know?
Contact us
Need more help or need to contact us?